1. Eligibility for Refunds
Digital Content and Online Services:
Due to the nature of digital products (e.g., training videos, downloadable assets, and other online materials), all sales are generally final. We are unable to offer refunds once access has been granted or content has been downloaded.
Subscription-Based Services:
For subscription-based products or services, you may cancel your subscription at any time. However, refunds will only be provided for the unused portion of the subscription if you have not accessed the Service beyond the initial activation period, as detailed in Section 3 below.
Exceptional Circumstances:
In rare cases where technical issues, service delivery errors, or billing mistakes are directly attributable to our error, we may consider a refund or credit at our sole discretion. Such cases must be reported within the timeframe specified below.
2. Requesting a Refund
How to Submit a Request:
To request a refund, please contact our support team at [[email protected]] with the following information:
Your full name and contact details
Proof of purchase (e.g., order number, receipt)
A detailed explanation of your reason for requesting a refund
Any supporting documentation, if applicable
Submission Timeframe:
Refund requests must be submitted within 7 days of the purchase date or the date of service activation. Requests submitted after this period may not be eligible for a refund.
Review Process:
Once your refund request is received, we will review your case and may contact you for additional information. We reserve the right to approve or deny refund requests on a case-by-case basis.
3. Refund Conditions
Non-Refundable Purchases:
Access to digital content and online courses that have been activated or downloaded.
Services or products that have been used in a manner inconsistent with the original purchase intent.
Partial Refunds:
For subscription-based services, if a refund is approved, you will receive a prorated refund based on the unused portion of your subscription term. No refunds will be provided for any partial usage beyond the initial activation period.
Chargebacks and Third-Party Transactions:
If you initiate a chargeback through your bank or third-party payment processor, your refund request may be delayed or subject to additional verification. We encourage you to contact our support team directly before taking such action.
4. Refund Processing
Processing Time:
Once a refund is approved, please allow up to 14 business days for the credit to be processed and appear on your original method of payment. In some cases, delays may occur due to bank or third-party processing times.
Notification:
You will receive an email notification confirming the approval or denial of your refund request, along with details regarding the processing timeline.
5. Amendments to the Refund Policy
The Scaling Engine reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our products and services following any changes constitutes acceptance of the updated policy.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: [email protected]
Address: 2633 E 65th Street, Brooklyn, New York.
We appreciate your business and strive to ensure a positive learning experience.
Thank you for being a part of The Scaling Engine.